July 25, 2023

Simplifying Billing for Remote Patient Monitoring and Chronic Care Management: A Guide for Physician Practices

Jean Michaels
July 25, 2023
min read

As healthcare continues to evolve, the adoption of remote patient monitoring (RPM) and chronic care management (CCM) services has become increasingly popular. These services offer significant benefits in improving patient outcomes and enhancing patient engagement for physicians. However, for many physician practices, navigating the complexities of billing for RPM and CCM codes can be a daunting task. In this blog post, we will walk you through the process of billing for these services, ensuring your practice can provide high-quality care while maximizing revenue.

Understanding Remote Patient Monitoring (RPM) and Chronic Care Management (CCM)

Remote Patient Monitoring (RPM) refers to the use of digital technologies to collect and transmit patient health data from various medical devices to healthcare providers. RPM allows physicians to monitor patients' vital signs, chronic conditions, and other health metrics remotely, helping to identify potential issues early on and intervene before they escalate.

On the other hand, Chronic Care Management (CCM) involves coordinating and managing care for patients with chronic conditions, such as diabetes, hypertension, or heart disease. CCM services aim to improve patients' quality of life, reduce hospitalizations, and streamline healthcare delivery.

Billing for Remote Patient Monitoring (RPM)

Step 1: Eligibility Check

Before billing for RPM services, ensure that your patient meets the eligibility criteria set forth by the Centers for Medicare & Medicaid Services (CMS). Typically, patients must have at least one chronic condition that places them at risk of deterioration or functional decline, and they should provide written consent to participate in RPM.

Step 2: Documentation

Accurate and comprehensive documentation is crucial for RPM billing. Maintain a detailed record of patient consent, RPM services provided, duration of monitoring, and any interventions made based on the collected data.

Step 3: Selecting the Right Codes

When billing for RPM, the two primary CPT codes to use are 99453, which covers the setup and patient education, and 99454, which covers the supply of the RPM device and initial data collection. Additionally, use code 99457 for every 20 minutes of RPM services furnished during a calendar month.

Step 4: Reimbursement

RPM services are reimbursed on a monthly basis. Make sure to submit your claims to Medicare or private payers with the appropriate CPT codes and supporting documentation for accurate reimbursement.

Billing for Chronic Care Management (CCM)

Step 1: Patient Eligibility and Consent

Similar to RPM, ensure that your patient meets the eligibility criteria for CCM services. Patients must have two or more chronic conditions that are expected to last at least 12 months or until the death of the patient. Obtain written consent from the patient, clearly explaining the CCM services they will receive.

Step 2: Care Plan Creation

Develop a comprehensive care plan that includes all necessary CCM services, such as regular check-ins, medication management, and care coordination.

Step 3: CCM Code Selection

For billing CCM services, there are several CPT codes available, including 99490, 99491, 99487, and 99489, each representing different levels of service provided. Choose the appropriate code based on the complexity and time spent on CCM each month.

Step 4: Billing and Reimbursement

Submit your CCM claims to Medicare or private payers with the selected CPT code and supporting documentation. Reimbursement for CCM services is typically on a per-patient, per-month basis.


Integrating Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services into your physician practice can significantly enhance patient care and improve outcomes for those with chronic conditions. By understanding the process of billing for RPM and CCM codes, you can ensure your practice receives the rightful reimbursement while providing your patients with the highest level of care.

Remember to maintain accurate documentation, adhere to eligibility criteria, and select the appropriate CPT codes when submitting claims for RPM and CCM services. As the healthcare landscape continues to evolve, embracing these innovative services will not only benefit your practice but, more importantly, the overall well-being of your patients.

Jean Michaels
11 Jan 2022
5 min read

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